Wait for it to break, or have someone watching.
There are two ways to handle your technology. Call for help when something breaks, or have someone watching and maintaining your systems so problems are caught early or prevented.
The difference shows up on the bad day.
You find out after it has cost you.
- Nothing is watching between calls.
- You learn something is wrong once it has already cost time, money or data.
- You pay the full hourly rate, with a one-hour minimum on remote work.
- You wait your turn.
- Whoever shows up starts by learning your setup.
Problems get caught while they're small.
- Monitoring, updates and threat protection running all the time.
- A person responds to every request within 2 business hours, Monday–Friday, 9–5 Eastern.
- A lower hourly rate, and remote work billed in 15-minute steps.
- You're handled first when requests stack up.
- The people who answer already know your machines, software and vendors.
What you get, and why it matters.
| What you get | Why it matters |
|---|---|
| Continuous monitoring, updates and threat protection | Most problems are prevented, or fixed before anyone notices. |
| A response from a person within 2 business hours on every request | You're never left wondering whether anyone saw it. |
| Priority in the queue | Plan clients are handled first when requests stack up. |
| A lower hourly rate on hands-on work, remote and onsite | It costs less every time you need help. |
| 15-minute billing on remote work, instead of a one-hour minimum | A five-minute fix costs five minutes. |
| A team that already knows your setup | Work starts at the fix, not at discovery. |
| Documentation of your setup, kept current | You don't depend on one person's memory, including ours. |
A five-minute fix should cost five minutes.
Most requests are small: a locked account, a mailbox that stopped syncing, a new hire who needs access by Monday. Without a plan, remote work has a one-hour minimum, so each of those costs an hour.
Plan clients are billed for remote work in 15-minute steps, at the lower plan rate. Over a year of small requests, that adds up.
Five-minute fix, billed as one hour
At the standard rate.
Five-minute fix, billed as 15 minutes
At the lower plan rate.
Onsite visits have a one-hour minimum for everyone.
Our hourly rates, with and without a plan.
For onboarding, projects, migrations and troubleshooting outside the managed scope. Scope and cost are agreed before the work starts.
| Work | With a plan | Without a plan |
|---|---|---|
| Remote work | $140/hr | $160/hr |
| Onsite, first hour | $210 | $230 |
| Onsite, additional hours | $140/hr | $160/hr |
| Minimum, remote | 15 minutes | 1 hour |
| Minimum, onsite | 1 hour | 1 hour |
Rates for work outside the managed plan. The monthly plan fee is quoted for your organization.
One bad day costs more than a year of proactive care.
One incident usually costs more than a year of having someone watch, update and back up your systems. Proactive care is cheap insurance against days like these.
One ransomware attack
Can shut a business down for days, with a ransom demand on top.
One lost laptop
Can expose every client record on it, unless it's encrypted and can be wiped remotely.
One corrupted drive with no backup
Can erase years of work in an afternoon.
Service plans, answered.
We rarely have problems. Do we still need a plan?
What does the monthly fee cover?
Is someone watching overnight and on weekends?
Which package should we start with?
Tell us what's not working.
Tell us how many computers and people you have, and we'll send a real number, not a range. If we're not the right fit, we'll say so.