One flat monthly fee, built for your organization.
Two complete packages for two different kinds of organization, four add-ons for specific risks, and published hourly rates for anything outside the plan. Every quote is built for your organization.
Two complete packages, for two different situations.
Neither one is a step up from the other. Each fits a different kind of organization, and the right one depends on where your devices go and what data they hold.
System care & updates + managed security
The core protection package: monitoring, maintenance and security on every computer. The two are always sold together, because monitoring without security, or security without maintenance, leaves a gap.
- Protection against ransomware and attacks on every computer, with a person checking on it every day
- Operating system, security and application updates installed automatically
- Early warning on failing drives, overheating and low storage
- Alerts that reach a technician, not just a dashboard
- Remote support access already in place when you need help
Managed security · System care & updates
Ask about Silver →Silver + device management
Monitoring, maintenance and security on every computer, plus central control of the computers and phones themselves, wherever they are.
- Everything in Silver, on every computer
- Encryption, strong passwords and screen locks enforced
- A lost, stolen or retired device locked or wiped from here
- New machines that arrive set up with the right applications and settings
- A clear view of which devices meet your policies
Not sure which fits? Tell us how your team works and where your data lives, and we'll say which one, and why.
Four add-ons, each for a specific risk.
Available with either package and quoted as separate lines. Each one covers a different way organizations lose data, access or time, and most clients should have at least one.
Password management
Counted by number of people
One secure place for the whole team's logins and two-factor codes, shared safely, with access removed cleanly when someone leaves.
Password managementCloud backup
Counted by number of computers; servers priced separately
Daily automatic off-site backup of files and computers, servers included, with a technician doing the restore when you need it.
Cloud backupCloud app backup
Counted by number of people
A separate backup of Microsoft 365 or Google Workspace email, files, contacts and calendars, kept when an employee leaves.
Cloud app backup24/7 security monitoring
Quoted for your organization
A security team watching your computers every hour of every day, and stepping in at 3am instead of the next morning.
24/7 security monitoringA flat monthly fee, built from two parts.
No two offices are the same size or shape, so we don't publish a rate card. Here is how the number is built instead.
The monthly fee covers the managed scope in your agreement. You see every part of it before you sign.
The managed service
The work itself: monitoring, maintenance, security reviews and the rest of the package you choose.
The licenses
The protection and management software for each computer or person covered, quoted together with the service.
Sized to what you cover
The fee scales with the number of people and devices, and grows in steps as you do.
Add-ons as separate lines
Each add-on is its own line, so you can see exactly what it costs and decide on it separately.
What's billed by the hour.
Hands-on work beyond the managed scope is billed hourly, at a rate we publish up front. Scope and cost are agreed before the work starts, and we stop and ask before going over.
Billed hourly
- Onboarding and initial setup
- Projects, such as a new office or retiring an old server
- Email and file migrations
- Troubleshooting outside the managed scope
- Any other hands-on work your agreement doesn't cover
What changes when you're on a plan.
Beyond the managed services themselves, plan clients get three things whenever they need hands-on help.
A lower hourly rate
On any work outside the managed scope, remote and onsite.
15-minute remote billing
Remote work is billed in 15-minute steps. Without a plan there's a one-hour minimum, so a five-minute fix costs an hour. Onsite visits have a one-hour minimum for everyone.
Priority in the queue
When requests land at the same time, plan clients are handled first.
Pricing, answered.
Why don't you publish prices?
How do we choose between Silver and Gold?
Do we need an add-on?
What isn't covered by the monthly fee?
Every quote is built for your organization.
Tell us how many computers and people you have, and we'll send a real number. Not a range.
A person reads every request and replies within 2 business hours, Monday–Friday, 9–5 Eastern. If we're not the right fit, we'll say so.
Rather talk it through? Call (207) 370-2369.