The people who look after your IT, and how we do it.
Todd Tech is managed IT for businesses and nonprofits in Greater Portland and southern Maine. We're a local team, and we write everything down, so your support doesn't depend on any one of us remembering.
Enterprise IT habits, for organizations without an IT department.
Todd DeSantis started fixing computers in the 90s and has 20+ years in IT, including enterprise work. Large companies treat security, monitoring, updates and documentation as routine. Most small businesses and nonprofits have nobody to do that for them.
Todd Tech brings the same protection large companies run to organizations that don't have an IT department, set up and looked after for them, and explained in plain language.
We're based in Portland. Onsite visits across Portland, South Portland, Falmouth and Westbrook are a normal part of the service, the rest of southern Maine is served with travel billed, and remote support reaches anywhere. Our service area
What working with us looks like.
A person on every request
Tina, our AI assistant, answers every call. A person on our team responds to every request within 2 business hours, Monday–Friday, 9–5 Eastern.
Your setup is written down
Your machines, your applications, your vendors, and how to recover if something fails. When something breaks, the work starts at diagnosis, not at discovery.
Every request is tracked
Requests are tracked tickets, and every visit gets notes. Whoever picks up your next request can see what happened on the last one.
No surprise bills
Scope, price and any time minimum are agreed before work starts. If a job is heading past what we agreed, we stop and ask before going on.
We'll tell you when not to spend
We've told a practice not to spend $15,000 on a software move that wouldn't have paid off for it. What we did instead
Plain language
You're told what something does for your business, not what it's called in the industry. The business reason comes first, and the detail if you want it.
The person who answers already has your setup in front of them.
Compared with a one-person IT contractor
Your setup lives in written documentation, not in one person's head. Requests are tracked and visits have notes, so if one of us is out, someone else picks up from the record instead of starting over.
Compared with a large provider
No phone tree and no offshore first line. A local person reads your request, the technician who comes onsite is based in Portland, and the people on this page are the people you'll deal with.
Who you'll deal with.
Todd DeSantis
Owner
Runs Todd Tech and sets how the work gets done. Kenny and JP handle most of the day-to-day hands-on work.
Kenny
Field technician
Our primary onsite technician, based in Portland. When someone comes to your office, it's usually Kenny.
JP
Remote technician
Handles support requests and triage. JP reads incoming requests, decides who should own each one, and works on them remotely.
Xin
Field technician
Joins us onsite for projects and busy weeks, when a job needs another pair of hands.
Nathan
Special projects and sales
Nathan handles special projects and sales. If you're talking with us about a project or a plan, you may be talking with him.
Gemma C
Marketing
Gemma C looks after Todd Tech's marketing.
In a world where it's difficult to get businesses to return calls this level of service is much appreciated… We will be using Todd Tech exclusively for all of our IT needs.
"Excellent service, immediate response, highly professional, personable and intelligent technician."
Google review · January 2025"They are always reliable and friendly, and we highly recommend them if you need IT support for your business."
Office manager, healthcare client · new wireless network, server migration and computer setups"They are knowledgeable, friendly and trustworthy."
Company president · password management rolloutTell us what's not working.
Tell us how many computers and people you have, and we'll send a real number, not a range. If we're not the right fit, we'll say so.