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System care & updates

We catch it before you do.

Every computer kept up to date and watched for the warning signs that come before a failure. When something looks wrong, the alert goes to a technician, not just a dashboard.

What you get

Healthy, current machines, without anyone on your staff chasing them.

Updates, handled

Operating-system, security and application updates installed automatically, so no machine quietly falls months behind.

Early warnings

Failing disks, overheating and low storage flagged before they turn into a computer that won't start.

Alerts that reach a person

When monitoring spots a problem, it goes to a technician to act on, not to a screen nobody checks.

Remote help, already set up

Support access is in place before you need it, so help doesn't start with "can you install this program so I can see your screen?"

What it prevents

A lost day often comes with a warning.

Two of the most common ways a small office loses a day: a machine that missed its updates gets broken into, or a drive gives weeks of warning that nobody was watching for.

Both are preventable.

The machine that fell behind

Attackers go after weaknesses that an update has already fixed. One computer that hasn't installed its updates in months is an easy way in for the whole office.

The drive that tried to warn you

Drives often show signs of wear before they fail. Caught early, it's a planned replacement. Missed, it's a lost day and whatever wasn't backed up.

How it works

From warning sign to fix.

Monitoring notices

Software watches every computer continuously: whether updates installed, how the drive is holding up, temperature and free space.

A technician looks

Alerts go to a person during support hours, Monday–Friday, 9–5 Eastern, who decides whether it needs action and how urgent it is.

You hear about it plainly

If something needs fixing or replacing, we tell you what, why and what it will cost before any work starts.

Who needs it

Every organization that depends on its computers.

System care is in both packages, Silver and Gold, and it's always sold together with managed security. A machine that's up to date but unprotected, or protected but never maintained, still has a gap.

Remote staff are covered the same way as the office. Monitoring and updates travel with the computer.

What it costs

System care is part of a flat monthly fee: the service itself plus the monitoring software for each computer. It scales with the number of computers, in steps as you grow.

Fixes and other hands-on work are billed hourly at a published rate, lower for plan clients, in 15-minute steps for remote work.

How pricing works
Questions

System care, answered.

Our computers already update themselves. Why pay for this?
Automatic updates can stall or fail without anyone noticing, and they don't tell anyone when a drive is wearing out or a disk is full. System care checks that updates actually installed, and watches the hardware too.
Do you update our business software, or just the operating system?
Both. Operating-system, security and application updates are covered. Some specialist software doesn't cope with automatic updates. When that's the case, we write down how it has to be handled and update it by hand.
What happens if an alert comes in overnight?
Monitoring keeps running and recording around the clock, so a failing drive or a full disk overnight is waiting for us on the daily check. Our team works Monday–Friday, 9–5 Eastern, and responds to every request within 2 business hours. Security threats are different: the protection on each computer blocks known attacks on its own at any hour, and 24/7 security monitoring adds people watching around the clock.
Can we buy system care on its own?
No. It's always paired with managed security in Silver, and Gold adds device management on top.
Does it cover staff who work remotely?
Yes. Monitoring and updates work wherever the computer connects to the internet, in the office or out of state.
Next step

Tell us what's not working.

Tell us how many computers and people you have, and we'll send a real number, not a range. If we're not the right fit, we'll say so.

  • A person responds within 2 business hoursMonday–Friday, 9–5 Eastern. Calls after hours are returned the next business day.
  • We come to youOnsite in Greater Portland, remote anywhere.