Managed IT for organizations that don't have an IT department.
For a flat monthly fee, we keep your computers updated, protected and watched for warning signs, all the time and in the background. When something needs a person, you call a local one who already knows your setup.
Someone is responsible for your computers before anything breaks.
Once a lost day costs real money but a full-time IT hire still doesn't make sense, managed IT covers the gap.
You find out after it has cost you.
- Nothing is watching between calls.
- Updates and backups depend on whoever remembers.
- You pay the full hourly rate and wait your turn.
- Whoever shows up starts by learning your setup.
Problems get caught early, or don't happen.
- Every computer is monitored, protected and kept up to date.
- A person checks your security every day.
- Your setup is documented, so a fix starts at diagnosis, not discovery.
- Plan clients get priority, a lower hourly rate, and remote work billed in 15-minute steps.
Four things organizations come to us for.
Find the one that sounds like your problem. Most clients start with managed IT and add from there.
Someone running your IT, every month.
The core of the plan: every computer kept current and watched, and the laptops and phones themselves kept under control.
System care & updates
Updates installed, failing drives and full disks flagged early, and alerts that reach a technician, not just a dashboard.
System care →Device management
Encryption, screen locks and strong passwords enforced on every laptop and phone, and a lost device wiped from here.
Device management →Not getting hacked, and not losing data.
Protection against attacks, safer logins for the whole team, copies of everything off-site, and people on watch around the clock if you want them.
Managed security
Protection on every computer against ransomware and modern attacks, watched by a person as well as by software.
Managed security →Password management
One secure place for the whole team's logins, shared safely, with access removed cleanly when someone leaves.
Password management →Cloud backup
Daily off-site backup of files, computers and servers, with a technician doing the restore when you need it.
Cloud backup →Cloud app backup
Deleted an email, a file or a whole mailbox? We can bring it back. A separate backup of your Microsoft 365 or Google Workspace.
Cloud app backup →24/7 security monitoring
A security team watching every hour of every day, and stepping in at 3am instead of the next morning. An add-on.
24/7 security monitoring →Email, files and accounts that just work.
The platform your team works in every day, set up and run properly, with migrations in either direction. We don't have a platform to sell.
Hands-on work with a start and an end.
Scoped, estimated and billed hourly, outside the monthly plan. We stop and ask before going over what we agreed.
Business networks & Wi-Fi
Network and Wi-Fi designed, equipment chosen and configured, and dead spots fixed. An installer runs any new wire.
Networks & Wi-Fi →Projects & migrations
Office moves, email and file migrations, and getting off an aging server, done in phases around your busy season.
Projects & migrations →Two packages, for two kinds of organization.
Neither is the starter version of the other. Silver fits an organization whose computers are the whole setup. Gold fits one that has to answer for a lost device.
Monitoring, maintenance and security on every computer. The two are always sold together: monitoring without security, or security without maintenance, leaves a gap.
Central control of the devices themselves: encryption, enforced passwords and screen locks, remote wipe, and new computers that arrive already set up.
Four add-ons, available with either package
Each one covers a separate risk and is quoted as its own line, so you can see what it costs. Most organizations need at least one.
Password management
Priced by the number of people.
Password management →Cloud backup
Priced by the number of computers, with servers priced separately.
Cloud backup →Cloud app backup
Priced by the number of people.
Cloud app backup →24/7 security monitoring
Quoted for your organization.
24/7 security monitoring →What's included, and what's billed by the hour.
The monthly fee covers the services in your package and any add-ons. Hands-on work outside that is billed hourly, with scope and cost agreed before it starts.
In the flat monthly fee
- The services in your package, running on every covered computer
- The software licenses those services need
- A person checking your security every day
- Any add-ons you choose, each as its own line
- Documentation of your setup, kept current
Billed hourly, agreed first
- Onboarding and initial setup
- Troubleshooting outside the managed scope
- Projects and migrations
- Any other hands-on work your agreement doesn't cover
If a job is heading past what we agreed, we stop and ask before going over.
Hourly work costs less on a plan
Plan clients pay a lower hourly rate, remote and onsite, and remote work is billed in 15-minute steps instead of a one-hour minimum. Onsite visits have a one-hour minimum for everyone. When requests stack up, plan clients are handled first.
Growing organizations with no IT department.
Real consequences if data is lost or systems go down, and no appetite for managing technology yourselves.
Onsite across Portland, South Portland, Falmouth and Westbrook, the rest of southern Maine with travel billed, and remote support anywhere. Who we serve
Managed IT, answered.
Is someone watching our systems overnight and on weekends?
Do you come to our office?
What if we only need help with one project?
How do we get a price?
Tell us what's not working.
Tell us how many computers and people you have, and we'll send a real number, not a range. If we're not the right fit, we'll say so.