For current clients
Client portal
Submit a support request and follow its progress, without calling to ask where it's at.
What you can do
Every request in one place.
The portal shows the same tickets our team works from, so what you see is what we see.
- Submit a request with a subject, a description and how urgent it is, and copy in colleagues.
- See every ticket you've submitted and where each one stands.
- Reply on your tickets to add details or answer our questions.
- Main contacts can see their whole organization's tickets, so nothing gets lost when several people are asking for help.
Getting in
How to get access.
Ask us for an account
Email help@toddtechservices.com or call. Your organization's main contact can ask for the whole team.
Accept the invitation
You'll get an email invitation. Follow the link to set your password.
Set up two-step sign-in
On first sign-in you'll set up a second step, such as a code on your phone, to keep your account safe.
Questions
Client portal, answered.
Can I still call or email?
Yes. The portal is the easiest way to follow progress, but calls and emails work exactly as before. A person responds to every request within 2 business hours, Monday–Friday, 9–5 Eastern.
Something is urgent. Should I use the portal?
Call us at (207) 370-2369. For anything that's stopping people from working, a phone call is fastest.
Is there a mobile app?
Yes. Once your account is set up, you can also sign in from the mobile app on your phone.
I'm not a client yet. Can I use it?
The portal is for current clients. To get started, tell us what's not working.