A real person responds within 2 business hours Client portal · Mon–Fri, 9–5 Eastern · (207) 370-2369
Cloud backup

If a computer disappears tomorrow, your work doesn't go with it.

Automatic daily backup of files and computers, servers included, stored securely off-site. When you need something back, a technician does the restore.

What it's for

A bad day should cost hours, not years of work.

With a backup, each of these is a restore. Without one, it's whatever you can rebuild.

A failed drive

The computer won't start. The files come back from the most recent daily backup.

A stolen laptop

The laptop is gone. The work that was on it isn't.

A wrong click

A folder deleted or a file saved over, brought back from before it happened.

Ransomware

Files scrambled and a ransom demanded. Clean copies restored from off-site.

What you get

Backups that run without anyone remembering.

  • Daily automatic backups of files and whole computers.
  • Secure off-site storage, away from the office and the computers themselves.
  • Servers covered, priced separately from computers.
  • Guided recovery: a technician does the restore, so you're not learning backup software in the middle of a bad day.

What a restore looks like

  1. You call or email and tell us what's missing.
  2. A technician finds the right copy: one file, a folder or a whole computer.
  3. We restore it, and you get back to work.

Requests are answered by a person within 2 business hours, Monday–Friday, 9–5 Eastern.

Who needs it

Anyone whose files would be hard to rebuild.

Client records, financial files, drawings, contracts, years of attachments saved to a desktop. If losing it would cost you more than a day, it should be backed up somewhere other than the computer it lives on.

Cloud backup is an add-on, available with either package, Silver or Gold, and quoted separately. It covers computers and servers. For email and files in Microsoft 365 or Google Workspace, you need cloud app backup.

What it costs

Cloud backup is a flat monthly fee: the service itself plus a license for each computer backed up. It scales with the number of computers, in steps as you grow, and servers are priced separately. It shows up as its own line on your bill.

How pricing works

Still running a server?

We'll back it up. A server that everything depends on is still a risk with a good backup, though, and sometimes the better answer is moving what's on it somewhere that doesn't depend on one machine. We'll tell you which applies to you. Getting off an aging server

Questions

Cloud backup, answered.

Everything is saved to Microsoft 365 or Google Workspace. Isn't that a backup?
Not quite. File sync copies every change to every place the file lives, including deletions and files scrambled by ransomware. It has some recovery features, but it isn't built to be a backup. Cloud backup keeps separate copies off-site.
We back up to an external drive. Isn't that enough?
It's better than nothing. But a drive that sits next to the computer can be stolen, damaged or scrambled along with it, and someone has to remember to plug it in. Automatic off-site backup avoids both problems.
How often does it back up?
Daily, automatically. Nobody has to start it or remember it.
Who does the restore, and is it extra?
A technician. You tell us what's missing, and we bring back a single file, a folder or a whole computer. The backup itself is part of your monthly fee; the time to do a restore is billed hourly, at the lower plan rate and in 15-minute steps for remote work.
Do you back up servers?
Yes. Servers are covered and priced separately from computers.
Does this back up our email?
No. Email and files in Microsoft 365 or Google Workspace need cloud app backup, which is a separate add-on.
Next step

Tell us what's not working.

Tell us how many computers and people you have, and we'll send a real number, not a range. If we're not the right fit, we'll say so.

  • A person responds within 2 business hoursMonday–Friday, 9–5 Eastern. Calls after hours are returned the next business day.
  • We come to youOnsite in Greater Portland, remote anywhere.